We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Camila5's avatar
Camila5
New member | Level 2
2 months ago

My Dropbox account was deleted due to inactivity. Can I recover my files?

My Dropbox account was deleted due to inactivity. Can I recover my files?
Account Access
Restore
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi Camila5, thanks for bringing this to our attention.

 

How long ago was it that you previously logged into your Dropbox account, approximately?

 

This will help me to assist further!

Camila5's avatar
Camila5
New member | Level 2
2 months ago

Thanks for the feedback. It was on October 25, 2023

If possible, even if it is necessary to subscribe to a more expensive plan, I would really like to have the files

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 months ago

    Is that when it was deleted? If so, no, its too long ago - once they are removed they are removed. 

     

    Even paying for an upgrade wont get you more recovery window I'm afraid even if you had an account still. 

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!