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Maria Jose Mendoza's avatar
Maria Jose Mendoza
New member | Level 2
2 months ago

My account was deleted, how can I get it back?

Hi, Some days ago I tried to log in to my account and It said, account deleted. I have all the pictures of my kids, wedding etc.. I haven't been able to talk to human.. I only spoke to the live chat, and I cannot have any real answer from a human I am really sad about this. Could someone please help me?

 

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  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Hi Maria Jose Mendoza, thanks for bringing this to our attention.

     

    When was the last time you attempted to login to this account before this event? Was it over 12 months ago?

     

    Were you part of a Dropbox team, or was this a personal account?

     

    Any other info or screenshots (while hiding personal names and emails) would be helpful!

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