Forum Discussion

New member | Level 2

25 days ago

My account was deleted for inactivity, and I lost my documents, what can I do to recover it?

Can I recovered my account? My account was deleted for inactivity, and I loss my documents, what can I do to recovered it?

Dropbox Staff

25 days ago

Sorry to hear about this, Dayerlis.

Indeed, after a year of inactivity, Dropbox will delete an account, per our Terms of Service.

I'm afraid that once the account is disabled, it can no longer be restored, neither can the files in it.

I hope this clarifies, but let me know if you need anything else.

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!