We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Questions13's avatar
Questions13
Helpful | Level 5
6 months ago

Moving files out of Dropbox now defaults to the 'copy' function

Starting sometime this week, whenever I try to move a file out of my Dropbox to another location on the same drive, it will default to 'copy' and leave the original still in Dropbox. This duplication...
Delete
Desktop
Dropbox Basic
Organize
  • BenDBX's avatar
    BenDBX
    3 months ago

    Hi Everybody,

     

    Thanks for your patience while we looked into this. This change in behavior was the result of a change by Microsoft. Dragging a folder out of a root sync folder now defaults to the copy function on Windows 11. This change is not limited to Dropbox, but any root sync folder.

     

    As a workaround, shift+click and drag will allow the expected cut + paste or "move folder" functionality.

     

    Regards,

    Ben

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
6 months ago

Hey Questions13, thanks for reaching out to us.

 

This is actually an action that's determined by your OS, since the Dropbox folder is just like any other folder on your computer.

 

If you quit the Dropbox app and then try the same steps, do you get the same behavior?

 

Let me know what you find.

  • Questions13's avatar
    Questions13
    Helpful | Level 5
    6 months ago

    Exiting (and even uninstalling) the Dropbox app does not fix the issue. 

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      6 months ago

      Hey Questions13, you mentioned that uninstalling the app doesn't fix the issue. 

       

      So, if I asked you to quit the app, and while the app is still closed follow the same steps, could you let me know what happens then?

      • Questions13's avatar
        Questions13
        Helpful | Level 5
        6 months ago

        Yep, I followed the steps to quit the app and then tried to move some files. Same 'copy' behavior.

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!