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Forum Discussion

Omar Azman's avatar
Omar Azman
Explorer | Level 4
3 years ago

Missing Version History

I have a file that suddenly lost all its data and version history! what should i do ?
Restore
  • Hannah's avatar
    Hannah
    3 years ago

    Sorry to jump in here, Omar Azman!

     

    Can we send you an email, so we can look into this a bit more closely?

Mark's avatar
Mark
Icon for Super User II rankSuper User II
3 years ago

How do you mean 'lost' ? Unless you are a paying user history is only available for 30 days and after that wont show.

  • Omar Azman's avatar
    Omar Azman
    Explorer | Level 4
    3 years ago
    I mean the file does not load and seems like it got damaged. I am not a subscribed user but i have been using dropbox for years and this never happend.

    Is there a way to restore my file ?!
    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Hey Omar Azman, sorry to jump in, but can you clarify what you mean that the file does not load?

       

      Are you getting a particular error when you try to preview it?  If so, a screenshot would be very helpful!

       

      Also, do you see any actions on this file logged in your events page?

      • Omar Azman's avatar
        Omar Azman
        Explorer | Level 4
        3 years ago

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