We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.
Forum Discussion
dan t
9 months agoNew member | Level 2
Mass Deletion Alert (Mac OS Ventura 13.2.1) MacBook Pro
There really isn't a good "category" to post this under so i'm using this one.
Over the last several months. I received an email that there was a mass deletion. While at home, I saw this ema...
- 9 months ago
dan t wrote:
My procedure is to Quit all apps, unmount the dropbox SSD Hardrive (i keep dropbox on an external SSD HD), then i closed my laptop for the night. ... Dropbox what's going on??
The problem is you're running Dropbox on an external drive and you're removing the drive while the Dropbox app is running. Dropbox sees the sudden loss of your files as a mass-deletion and starts to sync the deletion to your account.
This is the main reason why it's strongly suggested that Dropbox not be stored on an external/removable drive. If the drive is removed while Dropbox is running or if Dropbox starts before the drive is connected, Dropbox can see it as a mass-deletion and will sync that deletion to your account and any other connected devices.
If you insist on storing Dropbox on an external drive, it's extremely important that you close the Dropbox application BEFORE you unmount the drive.
Rich
Super User II
dan t wrote:
My procedure is to Quit all apps, unmount the dropbox SSD Hardrive (i keep dropbox on an external SSD HD), then i closed my laptop for the night. ... Dropbox what's going on??
The problem is you're running Dropbox on an external drive and you're removing the drive while the Dropbox app is running. Dropbox sees the sudden loss of your files as a mass-deletion and starts to sync the deletion to your account.
This is the main reason why it's strongly suggested that Dropbox not be stored on an external/removable drive. If the drive is removed while Dropbox is running or if Dropbox starts before the drive is connected, Dropbox can see it as a mass-deletion and will sync that deletion to your account and any other connected devices.
If you insist on storing Dropbox on an external drive, it's extremely important that you close the Dropbox application BEFORE you unmount the drive.
dan t
9 months agoNew member | Level 2
Thank you Rich.
dumb question....
I see the small dropbox icon along the top of my screen (towards the right) next to things like bluetooth, Time Machine, wifi, etc but i don't see how to officially close Dropbox? Seams like it's just running always in background. I never open dropbox - just runs automatically. It's not like i can close it like for example MS word or Photoshop document.
How do i "close" dropbox at the end of the day?
Appreciate your help THANK YOU!
- Rich9 months agoSuper User II
dan t wrote:
How do i "close" dropbox at the end of the day?
Click the Dropbox icon in your menu bar, click your user icon and then select Quit. I'm not sure about the macOS version, but on Windows you can also Control-click the same Dropbox icon to get the legacy menu, where you can select Exit Dropbox.
One more note. If you plan to continue using Dropbox on an external drive, make sure syncing is complete and showing Up to date before you exit the application. And finally, this is still far from fool proof and Dropbox is NOT meant to be run this way. If you value your data, make sure you're keeping your own back ups.
- dan t9 months agoNew member | Level 2
Rich you're awesome
i can't thank you enough
have a good day
About Delete, edit, and organize
Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!