We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

pabloago78's avatar
pabloago78
New member | Level 2
2 years ago

Mac Finder asks for password each time a rename a file or move a folder in Dropbox

Each time I try to rename a file or move a file or folder within my Dropbox folders (synced on my Mac), I need to enter my Mac password or use touchID. This never happened before. Can anyone help? I ...
Delete
Desktop
Edit
Mac
Organize
  • pabloago78's avatar
    pabloago78
    2 years ago

    Never mind, I uninstalled it again, deleted all the files that were stored locally and re-installed again and it seems to be working just fine now. Thanks anyway!

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey there pabloago78, sorry to hear you're having issues with this.

 

May I ask if you installed the Dropbox desktop app with admin rights on your computer?

 

If you did, can you confirm that you'be tried these steps to grant Dropbox full disk access as well?

 

Keep us posted, Pablo. 

pabloago78's avatar
pabloago78
New member | Level 2
2 years ago

Hi Walter, 

 

thanks for your reply. 

 

Yes, I did install the app with admin rights and have followed those steps to grant Dropbox full disk access. 

 

I also just tried uninstalling and re-installing the app and still have the same issue. Although in the instructions on how to install Dropbox app, at some point they mention I would need to grant access to Keychain but I was not prompted to do so. Is there anything I can do after installing? Maybe this is causing the issue? thanks! 

  • pabloago78's avatar
    pabloago78
    New member | Level 2
    2 years ago

    Never mind, I uninstalled it again, deleted all the files that were stored locally and re-installed again and it seems to be working just fine now. Thanks anyway!

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Thanks for keeping us updated, pabloago78!

       

      I'm happy to see that your issue was resolved and if you need anything else, don't hesitate to let us know.

       

      Have a great day!

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!