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Forum Discussion

Sylvain255's avatar
Sylvain255
Explorer | Level 3
2 years ago

"Internal error" when trying to restore files

Hello the anterior date restoration doesn't work I have "internal error" Please help me Best regards
Error Messages
Restore
  • anonymous's avatar
    anonymous
    2 years ago

    Yes they can ... but it may take 48 hours

anonymous's avatar
anonymous

Are you seeing the below (screenshot) when using Rewind via Dropbox.com website?

If yes, it's one of many  frustrating Dropbox problems. The rewind feature seems to fail more frequently if there was a lot of data traffic just before the date which you're restoring.  My work around was to wait for a few days and then restore individual folders instead of a full account restoration.  

 

 

Sylvain255's avatar
Sylvain255
Explorer | Level 3
2 years ago

yes it is but is the Dropbox support can restore it for me ?

  • anonymous's avatar
    anonymous
    2 years ago

    Yes they can ... but it may take 48 hours

    • Sylvain255's avatar
      Sylvain255
      Explorer | Level 3
      2 years ago

      ok thank you

      • Sylvain255's avatar
        Sylvain255
        Explorer | Level 3
        2 years ago

        and do we receive a mail when the restoration by support is finished ?

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