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Forum Discussion
I had an account that I didn’t use for a while, and I need help recovering it.
Hello everybody,
I had an account that I didn’t use for a while (and I also hadn’t been checking the email inbox linked to it).
Recently, I needed some data from this account, but I found that it...
Hi @Megan !
Thank you so much for your help!
The email is: [removed per Community Guidelines] (and this is the exact email associated with the Dropbox account that I would like to recover if there is any chance to do so, of course)
Nancy
Dropbox Staff
Dropbox StaffDanil_Rudenko, in this case, I suggest looking into this with our support team directly (as we don’t have any account visibility here).
Can you clarify something for me though? Are you currently able to access the email address that was linked to the Dropbox account in question?
Hi Nancy
Yes, I do have access to this email inbox, but unfortunately, I can no longer log in to my Dropbox account with it. My only hope right now is a message that says I'll have the chance to register again with this email in about 20 days—so maybe I still have some window for recovery within those 20 days. The problem is, I’m not sure how to contact support. I was considering reaching out from another account, but that might not be the best idea.
Thank you for your help.
- Megan
No worries Danil_Rudenko!
I just created a ticket on my end for you, so I'll see you there.
Reply back to me as soon as possible, and we'll take it from there.
