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Danil_Rudenko's avatar
Danil_Rudenko
Explorer | Level 3
19 days ago

I had an account that I didn’t use for a while, and I need help recovering it.

Hello everybody, I had an account that I didn’t use for a while (and I also hadn’t been checking the email inbox linked to it). Recently, I needed some data from this account, but I found that it...
Account Access
Delete
Restore
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hey Danil_Rudenko, thanks for reaching out to us.

 

I understand that you received an email about your Dropbox account being in locked state.

 

If your account was already deleted, I'm not 100% sure we will be able to help. However, since I want to try and see what we can do about this, I'd be happy to send you an email.

 

I'm suggesting this route, since we'd have more visibility to the account in question. Would that be okay? 

 

Let me know if you're okay with this! 

Danil_Rudenko's avatar
Danil_Rudenko
Explorer | Level 3
19 days ago

Hi @Megan !

 

Thank you so much for your help!

 

The email is: [removed per Community Guidelines] (and this is the exact email associated with the Dropbox account that I would like to recover if there is any chance to do so, of course)

 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    18 days ago

    Danil_Rudenko, in this case, I suggest looking into this with our support team directly (as we don’t have any account visibility here). 

     

    Can you clarify something for me though? Are you currently able to access the email address that was linked to the Dropbox account in question?

    • Danil_Rudenko's avatar
      Danil_Rudenko
      Explorer | Level 3
      18 days ago
       

      Hi Nancy 

      Yes, I do have access to this email inbox, but unfortunately, I can no longer log in to my Dropbox account with it. My only hope right now is a message that says I'll have the chance to register again with this email in about 20 days—so maybe I still have some window for recovery within those 20 days. The problem is, I’m not sure how to contact support. I was considering reaching out from another account, but that might not be the best idea.

       

      Thank you for your help.

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        18 days ago

        No worries Danil_Rudenko!

         

        I just created a ticket on my end for you, so I'll see you there.

         

        Reply back to me as soon as possible, and we'll take it from there. 

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