Forum Discussion

New member | Level 2

2 months ago

I can't restore files deleted on May 11 2024, why?

unable to restore files deleted on may 11 2024, tried rewind and under events, still unable to, please assist, thank you

Dropbox Staff

2 months ago

Hi szekanggg, thanks for bringing this to our attention.

Could you let us know what plan you have on your account according to this page?

Do you know if you purchased a paid plan or any extended version history?

This will help me to assist further!

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

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