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julia3579's avatar
julia3579
Explorer | Level 3
2 months ago

I accidentally deleted my file and it's not in my deleted items folder

I accidentally deleted the wrong file this morning and I really need it back, because it had important comments on it. It's not in my recently deleted items folder, even though I did not select to permanently delete it. When I went to go see what I was prompted with, all it said was "Delete from this folder." I've never had any trouble recovering a file, so I have no clue where this one went. 

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Restore
  • Hannah's avatar
    Hannah
    2 months ago

    Hey julia3579, I just tested it on my end, and the comments I made on a file, were back, when I restored it, so you should be good to go.

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Hey julia3579 - sorry to hear about your missing file.

     

    Could you have a look at your events page and let me know if you can find any signs of it?

     

    Also, were you the owner of the file or was it a shared one perhaps?

     

    Let us know more and we'll take it from there, Julia. 

    • julia3579's avatar
      julia3579
      Explorer | Level 3
      2 months ago

      Hi Walter, 

       

      I was able to find the file on the events page; thank you for providing me with the link because I was having trouble finding it. Does it fully restore everything, including comments? I think there may have been comments on the pdf file, but if there were, they weren't restored (not sure if it was the right version).

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 months ago

        Hey julia3579, I just tested it on my end, and the comments I made on a file, were back, when I restored it, so you should be good to go.

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