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Trudy Tran's avatar
Trudy Tran
Explorer | Level 3
2 years ago

How to replace signers in pending signature requests? Or Cancel a pending signature requests?

I am a Dropbox Sign Standard trail plan. I have 2 questions: 1. In your document, We can replace signers in pending signature requests on Dropbox Sign Standard plan. But I don't see this feature ht...
Dropbox Sign
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi again, Trudy Tran!

 

Regarding cancelling the signature request, the option you need to click is the "delete pending".

 

You can see all the steps here.

 

As for replacing a signer, you can only edit the signers if no one has signed the request yet; is it possible that someone already signed?

 

Let me know and we'll go from there.

  • Trudy Tran's avatar
    Trudy Tran
    Explorer | Level 3
    2 years ago

    As for replacing a signer, you can only edit the signers if no one has signed the request yet; is it possible that someone already signed?

     

    For no one has signed the request yet.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Are you seeing the same behavior when logging in through a different browser or a private browsing window as well, Trudy?

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