We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.
Forum Discussion
Angelrios
2 years agoExplorer | Level 3
How to recover permanently deleted pictures and videos?
I permanently deleted some videos and pictures from my dropbox. I’m trying to figure out how to recover them. There’s no way I could get some type of customer service with dropbox please if anybody h...
- 2 years ago
Hi Angelrios, thanks for posting here today!
I'm afraid that you won't be able to restore any permanently deleted files from your account since, as the relevant article outlines, if you permanently delete a file or folder, you can't recover it later.
Do you have any old devices, that you can use in order to retrieve the files from there?
I hope this helps!
Megan
Dropbox Staff
Hi Angelrios, thanks for posting here today!
I'm afraid that you won't be able to restore any permanently deleted files from your account since, as the relevant article outlines, if you permanently delete a file or folder, you can't recover it later.
Do you have any old devices, that you can use in order to retrieve the files from there?
I hope this helps!
Angelrios
2 years agoExplorer | Level 3
Unfortunately I don’t but thank you for your help and information I appreciate it
About Delete, edit, and organize
Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!