We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

timq's avatar
timq
Helpful | Level 5
4 years ago

How can I cancel my computer backup?

I apparently selected pc backup when I installed Dropbox and naturally I'm out of storage on my Dropbox account now.  I don't want and have no need to have my pc backed up to it.  I have the desktop ...
Computer Backup
Delete
Desktop
Space and storage
Sync
  • Hannah's avatar
    Hannah
    4 years ago
    Hey timq, welcome aboard our Community!

    Indeed, with computer backup, if you delete your desktop files from Dropbox, they will also be deleted from your computer. 

    If you want to disable the backup feature, you can follow the steps here.

    You'll find the Dropbox app's preferences, if you click on the Dropbox icon in your system tray.

    Let me know if you have any questions.
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey Mariia Simonsen, could you have a look at your backups page and let us know if you're able to delete or disable your backups from there? 

Another Fed Up User's avatar
Another Fed Up User
New member | Level 2
10 months ago

I have a similar problem.  A while ago I created a backup of my Windows 10 C-drive folders Pictures and  Documents.  Now I want to stop that backup happening so I stopped sync, deleted the backup, (that is, disabled it).  When I resume syncing it announces that it has almost 200,000 files to sync which will take over 2 days.  I have removed the folder for the C drive from the Dropbox folder also.  And renamed at least one of the very large folders of files (for Lightroom) on the C drive.  Still it tries to attempt to sync a disabled backup.  What can I do?

  • Another Fed Up User's avatar
    Another Fed Up User
    New member | Level 2
    10 months ago

    When I removed the folder for the C-drive (using Windows File explorer) from the Dropbox folder, did that stop the massive syncing/backup of the C-drive?  I seems to have ceased doing that now.  Read something about that under the Help for Selective Sync.

     

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      10 months ago

      Hey there Another Fed Up User - sorry to hear you're having issues with this.

       

      Could you please clarify  you're referring to folders you've copied or moved to your Dropbox folder and had syncing on your computer or ones that you had backed up to Dropbox using the Dropbox Backup feature?

       

      Do you see your backups on your account online normally in your homepage or in the backups page' perhaps?

      • Another Fed Up User's avatar
        Another Fed Up User
        New member | Level 2
        10 months ago

        It is backups that I'm having trouble with.  Possibly the word "syncing" isn't used for that.  

         

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!