You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
AHE1
6 months agoNew member | Level 2
hidden files
My dropbox is full and I'm told I need to upgrade. But I'd rather delete files to free up space. But all of a sudden, dropbox won't let me see any of the files/folders. I can't find them on my laptop or phone. How do I find them so I can delete them and free up space?
- RichSuper User II
AHE1 wrote:
... dropbox won't let me see any of the files/folders. I can't find them on my laptop or phone. How do I find them so I can delete them and free up space?
All of the files in your account can be seen on the Dropbox website, even if you're not syncing all files to your laptop.
- AHE1New member | Level 2
That is actually not the case for me. I know I have a ton of older files that I want to delete but they are not listed, and there is no Recents tab. I found them on the Recents tab on my phone, but there was no option to delete them. This is incredibly frustrating. I feel like it's just another way for a company to force you to buy something.
- MarkSuper User II
It isnt a way for Dropbox to force you to buy things.
All your files will appear at www.dropbox.com/home. Everything that is on there and you are syncing are listed there. The other thing is you may have some at www.dropbox.com/backups if you activated that service,
And dont forget Shares use quota: www.dropbox.com/share.
About Delete, edit, and organize
Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!