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msakten's avatar
msakten
Helpful | Level 6
8 months ago

"files stay here for the team" prevents me from moving files from team to personal folder

I - a TEAM ADMIN - cannot move files or folders from a team folder, to my personal (i.e. ADMIN) folder. I get an incredibly annoying message "files stay here for the team". How do I get around this?
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Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
8 months ago

Hey msakten - sorry to hear you're having issues with this.

 

Could you walk us through the exact steps you take to do this so that we can make sure we're on the same page?

 

For example, are you navigating your account to do this or are you doing it via the Admin Console?

 

A screenshot of the exact error you're getting would be much appreciated! 

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