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bolehill's avatar
bolehill
Explorer | Level 4
7 years ago

Files and folders not syncing across and within devices

I am using Dropbox basic (only 5.2% of space used) on version 53.4.67.   I have it installed for two users on the same desktop PC and also on an iPad.  I have had to change the PC recently, so I ha...
Delete
Desktop
Dropbox Basic
Sync
  • Jay's avatar
    Jay
    7 years ago
    The Dropbox icon in the system tray doesn’t have the green tick any more, so as long as it’s white, it’s considered ‘fully synced’.
     
    The lack of green ticks on your Dropbox folder however is concerning. It could be to do with the 15 icon overlay limit in Windows, or it could mean that the app isn’t running correctly somehow.
     
    Since the folders from one PC are not appearing on the Dropbox site, it means that it simply isn’t uploading any changes. Reinstalling the Dropbox software should fix this, and by following this link you can get the latest version.
     
    One last thing to check out is what email is signed in on both accounts:
     
    • On your computers, click on the small Dropbox icon in your menu bar or system tray. Click on the gear in the Notifications panel. Click on Preferences, then click on Account.
    • On iOS, open your Dropbox app and tap on "Settings". 
    • On the Dropbox website, click on your name in the top right corner.
     
    If the emails are different, this would be the reason why changes aren’t syncing, since they’re different accounts.
     
    Keep me posted!
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
7 years ago
Hi there, is the Dropbox desktop application showing any error messages when you open it from the system tray?

Are there any green icons on the files in your Dropbox folder on either computer?

Any info you can find out would be great!
  • bolehill's avatar
    bolehill
    Explorer | Level 4
    7 years ago

    Hi Jay, thanks for responding.

     

    Nope nothing like that.

     

    The only item I have in the notification section (when I open the task bar icon) is that DB is updating the DB icon so now when everything is OK and synced, I'll now see a DB icon without any check mark  And there are no check marks showing.

     

    And if I open the main dropbox folder on my PC, no, there are no green marks.

     

    I have not received any error messages - it just isn't syncing.

     

    And one other thing.  If I open the icon from the task bar via a right click, select Preferences and go to the Sync tab, the list of folders available for selective syncing is incomplete, it is not the same as the list of subfolders in the DB folder on my PC.

    This suggests to me that it MAY be that changes made on the PC are not getting uploaded to my main DB space in the cloud, and hence not syncing from there.

     

    Possible source of the problem?

     

    Cheers

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      7 years ago
      The Dropbox icon in the system tray doesn’t have the green tick any more, so as long as it’s white, it’s considered ‘fully synced’.
       
      The lack of green ticks on your Dropbox folder however is concerning. It could be to do with the 15 icon overlay limit in Windows, or it could mean that the app isn’t running correctly somehow.
       
      Since the folders from one PC are not appearing on the Dropbox site, it means that it simply isn’t uploading any changes. Reinstalling the Dropbox software should fix this, and by following this link you can get the latest version.
       
      One last thing to check out is what email is signed in on both accounts:
       
      • On your computers, click on the small Dropbox icon in your menu bar or system tray. Click on the gear in the Notifications panel. Click on Preferences, then click on Account.
      • On iOS, open your Dropbox app and tap on "Settings". 
      • On the Dropbox website, click on your name in the top right corner.
       
      If the emails are different, this would be the reason why changes aren’t syncing, since they’re different accounts.
       
      Keep me posted!
      • bolehill's avatar
        bolehill
        Explorer | Level 4
        7 years ago

        Hi again Jay and thanks for this next response!!

         

        It's not the icon overlay thing - I have checked the Windows Registry and Dropbox icons are the first 10 in the list.

         

        I am certain I am logging in with the same e-mail address, as I only have one DB account.  By the way, when I open dropbox.com, I don't get my name in the top right corner, so I cannot check it there (I have opened dropbox.com from the task bar icon, right click and clicked on the 'world' symbol which says open dropbox.com).

        So I am about to uninstall and reinstall DB on my main PC/user account and hope for the best.  I will keep you posted.

        Cheers!

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