We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Horacy's avatar
Horacy
Explorer | Level 3
2 months ago

File missing from my Dropbox new version. Can I locate my files after months of being deleted?

I have had a basic version dropbox.com account since 2017, during which time I have created many documents. After about a year of not using this account, I logged into it and noticed that drobox had ...
Delete
Dropbox Basic
Restore
Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 months ago
Horacy wrote:

After about a year of not using this account, I logged into it and noticed that drobox had introduced many changes to its appearance and functionalities.

...

How can I recover very important documents that took me many months of work to create since 2017?

I'm afraid it isnt possible. After 12 months of inactivity accounts are wiped of data. This is not reversible I'm afraid. 

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!