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MissDylan's avatar
MissDylan
Helpful | Level 6
2 years ago

Duplicating files locks the file name (Mac Desktop App)

Since updating to Ventura 13.4.1 whenever I duplicate a file, I'm unable to change the name of the file. I can open it and make edits, and I can edit the original file's name, but not the duplicate. ...
Desktop
Dropbox Plus
Edit
Mac
  • MissDylan's avatar
    MissDylan
    2 years ago

    Problem went away after I changed which folders were selectively synced (unrelated to the folders I was working in). 

     

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey there MissDylan, sorry to hear you're having issues with this.

 

Could you clarify the desktop app's status and version as shown in your menu bar at the moment and also let us know your Dropbox folder's location as shown in the app's preferences under the sync tab?

 

Also, may I ask if you're working in your Dropbox folder when duplicating and editing your files? 


Can you please let us know if this persists when you close the Dropbox app completely? 

 

Any additional information or screenshots are more than welcome! 

  • MissDylan's avatar
    MissDylan
    Helpful | Level 6
    2 years ago

    Status: "Your files are up to date"  No sync issues. 

    v177.4.5399
    Location ("This version of macOS requires Dropbox be stored here:") .../Library/CloudStorage/Dropbox

     

    I am working inside of Dropbox while duplicating/editing; If I duplicate from local to Dropbox, problem still persists. No problem when just moving items around.

    When I quit the Dropbox app, the problem still occurs, although it looks like some background processes might still be running since I still have all of the options when I right-click, even though I don't see anything with Dropbox in the name in my processes list.

     

    Some other troubleshooting I've done: restarting the computer, switching new files default from "Online-only" to "Available offline" 

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi MissDylan, sorry to jump in here! 

       

      Does that happen with files that are both online-only and available offline? 

       

      Do you see any specific errors when trying to rename the duplicate file? Also, just to clarify did you quit the app using these steps?

      • MissDylan's avatar
        MissDylan
        Helpful | Level 6
        2 years ago

        Yes, I've tried with both online-only and available offline files.

        No error messages pop up with renaming; Option to rename isn't available when right-clicking, editing the info window. I get an error "bonk" when pressing enter or double-clicking. I was getting an error message when trying to move the problem files saying I don't have permission.

        Yes I followed those steps to close. 

         

         

        No idea what happened, but as of this morning it's working perfectly fine. I didn't restart my computer, same version of Dropbox, no changes since last troubleshoot. This was going on for over a week, and now I guess it's done... 

         

        Edit: Just kidding! I was in my Box folder not Dropbox, problem is the same. (Sorry I haven't had coffee yet)

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