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Forum Discussion
Dropbox appears to save, but file is missing
I'm having trouble with saving a few files to Dropbox. It's installed on my PC. I create the file and save it in my Dropbox file, as I have done for the last few years I've used Dropbox. When I ...
I closed the Dropbox application, restarted the computer, and everything seems to be working normally. I created and saved a new file to dropbox, and it saved appropriately with no phantom folders being created anywhere else. So I guess the problem is solved (Thank you!!!), but I just wish I knew what caused the problem in the first place!
Jay
Dropbox Staff
Dropbox StaffOkay I believe I've solved part of the problem. I had an inactive Dropbox folder in "My Documents" where I was saving my files. I deleted that inactive folder, resaved the documents in the actual active Dropbox folders, and that seems to have fixed the problem. So I have a new question here....Why the heck is dropbox creating inactive phantom folders? After I successfully saved teh file to Dropbox, I noticed a new, inactive dropbox folder was created in "My Documents." What is going on?
- JayThanks for the update.
The Dropbox desktop application shouldn’t be creating any new folders outside of the Dropbox folder.
My assumption is that Word or Powerpoint is doing it somehow (perhaps that was where the recent files were located), since it happened when you saved the file in the Dropbox folder, or there could be another app that is doing so.
Does this only happen when you save files from the Office apps, or does it occur when saving any files from other apps?
Could you try temporarily closing the Dropbox desktop application from the system tray (by clicking it once, then the gear icon, and Quit) and save a file again to see if this happens once more? Thanks!I closed the Dropbox application, restarted the computer, and everything seems to be working normally. I created and saved a new file to dropbox, and it saved appropriately with no phantom folders being created anywhere else. So I guess the problem is solved (Thank you!!!), but I just wish I knew what caused the problem in the first place!
