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kevinstaake's avatar
kevinstaake
New member | Level 2
6 years ago

Didn't Save, Need to Recover File

Hi there. I'd been working on an Excel doc on desktop Dropbox and accidentally closed the program without saving. Now I've lost 4 hours of progress and can only restore to the version I last saved at...
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Restore
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Third Party Integrations
  • Jane's avatar
    Jane
    6 years ago
    Hey there (kevinstaake), sorry to hear that you couldn’t locate the file version you were looking for. As an initial pointer, I’d suggest checking back at the Version History of the file in question on your account online (tip: it’s on the on the 💬 of your excel). From there, I’m wondering if the version you’re looking for was saved back on the Recents of the app you used to modify your spreadsheet. Can you have a second look on whether this applies? 
     
    It may be worth mentioning that Dropbox is a syncing tool that mirrors ( :computer: ▶️ 🕸️ ▶️ :iphone:) any changes made to your content on your account online & across your devices Kevin, whereas the Autosave functionality pertains specifically to the third party app you used to edit your spreadsheet. 
     
    In any event, please do keep me updated here on the results you’re getting on your end & I’ll do my best to follow-up with you. Thanks again for posting your question on our Community! 
Tom25's avatar
Tom25
New member | Level 2
6 years ago

Similar problem here.

Was trying to find the local AutoRecover file for the document, and went back through the AutoRecover folder for Word using Time Machine.  Files that were locally saved on my machine (that I had open at the same time) generated an AutoRecover file, but not the file I had that was saved in Dropbox.

I'm left concluding that if a file is saved in Dropbox Microsoft Office may not make an AutoRecover file, which is pretty worrying.

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