We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

vevaw's avatar
vevaw
Explorer | Level 4
9 months ago

Desperately need help recovering files

Hello, I did something incredibly stupid the other day and thought I had fixed it but now realise with horror that it wasn't fixed after all.... I dragged a folder off my desktop straight out of Dr...
Restore
  • Hannah's avatar
    Hannah
    9 months ago

    Hey vevaw, I've gone ahead and removed your screenshot and the folder name in one of your replies.

     

    If I missed something or if you need anything else, let us know!

vevaw's avatar
vevaw
Explorer | Level 4

Hi Rich, thanks for replying.

OK I might upgrade to see if I can get phone support.

In Events it says that I deleted the folder on 10th Jan (even though I didn't physically send it to Delete) and this was the day after I moved the folder into the other cloud so a sort of delayed Delete.  

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
9 months ago

Hi vevaw, if the folder appears in events, do it show any other files in that event? 

 

Since this is now over 30 days ago, it wouldn't be possible to recover files from beyond that time, unfortunately. Upgrading to any other plan wouldn't help in this regard either, as it isn't retroactive.

  • vevaw's avatar
    vevaw
    Explorer | Level 4
    9 months ago

    Hi Jay, it's not 30 days just two days ago, sorry I wrote Jan not Feb.  Is there any chance of recovery do you know?

    Best wishes Vicky

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      9 months ago

      If it's two days ago, then you should be able to recover that event, if there were files in it to begin with. 

       

      Was this a shared folder or a private folder? 

      • vevaw's avatar
        vevaw
        Explorer | Level 4
        9 months ago

        Private

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!