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Forum Discussion
Deleting Account Error
When I go to delete my account, I get an error message after I've filled in all the details.
It flashes with Error 500 and only gives me the option to only go back to the home page or visit the help center.
I've tried 3x now to delete and nothing changes.
Anyone offer any help?
Hi all, happy Monday and thanks for flagging this with us.
I just wanted to let you know that I looked this up internally and I can see that this should be resolved now.
You should now be able to delete your Dropbox account normally.
Thanks for your reports!
[Moderator Note: This was resolved in September 2022, so if you're having a similar issue, please feel free to post in under this discussion which is more recent.]
Hi, I am actively trying to delete my Dropbox account. I am following all the steps required, but when I enter my password, fill out the form to delete it and click on the final button, I encounter an « Oops something went wrong (Error 500 » page and my account is not deleted.
I have tried many times on Desktop and mobile. I just don’t know what to do to delete my account anymore as it is clearly not working.
Can anyone help me to do so?
Thank you.- Hannah
Dropbox Staff
Hey Samanthaar, thanks for bringing this to our attention.
Have you perhaps tried using a different browser or a private browsing window, to see if that helps?
Let me know how it goes and we'll go from there.
- Hello,
I have tried on both Google and Safari and I still get this message every time I try to delete my account :
« Error (500)
Something went wrong. Don't worry, your files are still safe and the Dropbox team has been notified. Check out our Status Page to see if there is a known incident, our Help Center and forums for help, or head back to home. »
This is very annoying as I have been trying for days, without being able to succeed.
- Hello, I’m trying to delete my account but it keeps saying “error performing the action”. How do I delete it?
Thanks any help with this? I got the same error
- Walter
Hey pamallama, sorry to hear you're having issues with this.
Could you please try clearing your browser's cache or another browser and let me know if this persists?
If it does, I'd appreciate a screenshot of the exact error you've been getting.
Thanks!
- Hannah
Hey anonymous, thanks for bringing this to our attention.
Have you tried doing this from a different browser or a private browsing window, to see if you get a different behavior?
Let me know how it goes.
