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Forum Discussion

pamallama's avatar
pamallama
New member | Level 2
3 years ago

Deleting Account Error

When I go to delete my account, I get an error message after I've filled in all the details.   It flashes with Error 500 and only gives me the option to only go back to the home page or visit the h...
Account Settings
Delete
Dropbox Basic
Error Messages
  • Walter's avatar
    Walter
    3 years ago

    Hi all, happy Monday and thanks for flagging this with us. 

     

    I just wanted to let you know that I looked this up internally and I can see that this should be resolved now.

     

    You should now be able to delete your Dropbox account normally. 

     

    Thanks for your reports!

     

    [Moderator Note: This was resolved in September 2022, so if you're having a similar issue, please feel free to post in under this discussion which is more recent.]

Samanthaar's avatar
Samanthaar
Explorer | Level 4

Hi, I am actively trying to delete my Dropbox account. I am following all the steps required, but when I enter my password, fill out the form to delete it and click on the final button, I encounter an « Oops something went wrong (Error 500 » page and my account is not deleted.

I have tried many times on Desktop and mobile. I just don’t know what to do to delete my account anymore as it is clearly not working.

Can anyone help me to do so?

Thank you.

tazz123's avatar
tazz123
Explorer | Level 3
3 years ago

any help with this? I got the same error 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hi tazz123 & Jazz1f, happy Friday! 

     

    Can you please try a private browsing window without any extensions or plugins running and let us know if you notice any difference? 

     

    If I were you, I'd also try clearing my browser's cache, then try again.

     

    Let me know of any updates!

    • sgdb001's avatar
      sgdb001
      New member | Level 2
      3 years ago

      Hi,
      I am also getting the same error as mentioned above.
      I have tried to delete via an incognito window and in multiple browsers.

      Feel free to contact me to resolve.

    • tazz123's avatar
      tazz123
      Explorer | Level 3
      3 years ago
      I have tried this , It didn’t work
      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Hi tazz123, would it be okay for me to reach out via email, in order to have a closer look into this? 

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