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Forum Discussion

dragomirradev's avatar
dragomirradev
Helpful | Level 6
2 years ago

Deleted files due to external drive getting disconnected

1. It looks like the external drive where I keep the local copies of my Dropbox files got disconnected. 2. This caused a number of files to get deleted from the Dropbox server and from all local cop...
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  • Megan's avatar
    Megan
    2 years ago

    Hi dragomirradev, unfortunately when working with your Dropbox folder on an external drive that's always a possibility. 

     

    We can’t guarantee perfect functionality of the Dropbox app if you’re running it on an external drive. For the Dropbox application to work properly, I’d recommend that you install it on the hard drive of your Operating System. 

     

    This is because Dropbox can’t always work correctly if the Dropbox folder becomes inaccessible, and this can happen if it's located on an external drive. 

     

    I'll forward your feedback to the appropriate areas so we can continue to improve.

eusdawb's avatar
eusdawb
New member | Level 2

I guess I stumbled upon this issue with Dropbox's functionality.   My old PC's main system HDD is too small to store all of my family photos, videos, documents, etc. so I moved the dropbox folder to a second internal HDD.    It failed yesterday apparently and I noticed that files were being deleted.      Isn't there a setting to keep cloud files without deleting, regardless of what I do with the files on my computer?    What's the point of using Dropbox to backup my priceless family history if it is deleted due to a hard drive failure?   That's the whole reason I'm using a cloud backup!     Any help?

The most common form 's avatar
The most common form
New member | Level 2
8 months ago
No help at all. Dropbox have been ignoring this fundamental flaw for years now. They don’t seem to care about it so I’m in the process of changing suppliers

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