We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

dragomirradev's avatar
dragomirradev
Helpful | Level 6
2 years ago

Deleted files due to external drive getting disconnected

1. It looks like the external drive where I keep the local copies of my Dropbox files got disconnected. 2. This caused a number of files to get deleted from the Dropbox server and from all local cop...
Delete
Restore
  • Megan's avatar
    Megan
    2 years ago

    Hi dragomirradev, unfortunately when working with your Dropbox folder on an external drive that's always a possibility. 

     

    We can’t guarantee perfect functionality of the Dropbox app if you’re running it on an external drive. For the Dropbox application to work properly, I’d recommend that you install it on the hard drive of your Operating System. 

     

    This is because Dropbox can’t always work correctly if the Dropbox folder becomes inaccessible, and this can happen if it's located on an external drive. 

     

    I'll forward your feedback to the appropriate areas so we can continue to improve.

qededqd's avatar
qededqd
New member | Level 2
10 months ago

Same problem as everyone else. I'm cancelling drop box. I cant afford to loss precious files or to waste more time. Customer service is poor. Download service all has lots of bugs. 

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!