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Forum Discussion

Titania's avatar
Titania
Explorer | Level 3
2 years ago

Can't edit labels on desktop app

  Dear Dropbox community,   I am facing an issue with my Dropbox Business desktop app, and I was wondering if anyone else has experienced something similar. Not everyone in my te...
Desktop
dropbox business
Organize
Windows
  • Jay's avatar
    Jay
    2 years ago

    Hi Titania, from the second image, the files appear to be online-only, as they have a cloud icon on them. 

     

    If you mark a files as 'available offline', are you then able to add a label to it?

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Thanks for posting on our Community, Titania!

 

Have you tried to edit the labels of a file that’s located outside of Dropbox on your computer? Does the same thing happen?

 

Besides that, I’d like you to quit the Dropbox app as a test, and attempt to edit your labels once more. Do you see any difference if you do this?

 

Let me know how this goes.

Titania's avatar
Titania
Explorer | Level 3
2 years ago

Hi Nancy,

 

Thank you for reaching out. To answer your question, we can edit labels outside of the Dropbox app. The issue only occurs within the app itself. I have tried editing labels of files located outside of Dropbox on my computer and did not encounter any problems.

 

I have also quit the Dropbox app and attempted to edit the labels again. Unfortunately, the issue persists and I still cannot edit the labels within the app.

 

Kind regards,

Titania 

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi Titania, from the second image, the files appear to be online-only, as they have a cloud icon on them. 

     

    If you mark a files as 'available offline', are you then able to add a label to it?

    • Titania's avatar
      Titania
      Explorer | Level 3
      2 years ago

      Hi Jay, thank you for your help. Indeed, it works offline. Thanks! We will try it that way.

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