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Forum Discussion
Can't delete a folder in dropbox
After I delete a folder(not an empty folder). It will appear again after few minutes and all the files in the folder are gone, like an empty folder.
No matter how many times I delete it, it will appear again. All the folders in my dropbox has this problem.
If a file or folder returns when you delete it, it's because it was unable to be deleted on one of your connected devices.
You delete a file on computer A. Dropbox is informed that it has been deleted and syncs that change to your account. Dropbox on your other devices is notified that the file has been deleted, so they also remove the file. On computer B, Dropbox is unable to remove that file for whatever reason (permission, locked, read-only, etc.). The result is that the file remains in place. Dropbox sees the file is still there, thinks it's been added and uploads it back to your account. All your other devices are notified of the "new" file and they sync it back down.
So the problem is that the file or folder in question on one of your devices is unable to be deleted. Figure out which (use Previous Versions to see which computer is adding it back) and fix what is holding it there, and you'll be able to delete it.
For me, using the web interface (dropbox.com) solved this issue.
I just logged in from a browser, then right clicked the folder and hit delete.I am not running on a MAC, but some of the folder sharer are using MAC, how do we solve this problem ?
I too having the same problem. I cannot seems to delete any folders on my dropbox account. I did not use a Mac. I am currently using a PC.
Can anyone please help.I uninstall the old version of dropbox and reinstall the newer version.
hi again,
I found a solution some may be happy to use if experiencing the same trouble (files / folder reappearing after being deleted).
On Dropbox's website, I've activated the display of deleted elements. They now appear in gray among the other files (in black). I've right-clicked on a problematic file I want to delete and selected to delete it. It turns into grey (deleted but visible 'cause I've made visible the deleted items). They quickly I've right-clicked on the file again and selected to delete it for good (I'm using the French version of Dropbox so I don't know the exact word for this in English, should be something like "definitely delete"). Then the file disappears for good, finally.
Hi,
I had the same problem, and solved by actions all done on the website; moving the files into a new folder and deleting the olds, etc. I think that folder and files in it had a sync problem..I had the same problem until I signed in to Dropbox online and deleted the folder there instead of on my computer.
Im trying to do delete folders\ files
Ive tried it on my pc and on the website. Im not having any luck.
This use to be no problem. I deleted them on one pc or tablet and they were gone.
Eleanore L.'s solution from 7/24/15 is the only one that worked for me. Thanks!
Hi everyone!
I have a folder on my dropbox online that I actually erased from my dropbox app on my computer. The thing is that folder contains a lot of documents that I don't want it and I tried to erase from de dropbox online but this message appear every time: "That folder contains a lot of files, delete it on computer app", or something like that.
I tried to created another folder, just to check if both, the app and the online dropbox are in communication, and that work perfectly. I do not understand what happen, and I need to erased it, takes like 3 GB of my dropbox.
Any suggestion?! Thank you
Same problem here. None of the solutions I read here worked. The problem cropped up after I got a new iPhone se which had Dropbox restored to it. I deleted the app from my iphone, and disabled icloud on my work imac too. No difference. Nothing i do seems to get rid of the empty folder titled "iphone 4" in my camera uploads folder.
I, too, would like to hear from Dropbox about this issue.
