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Forum Discussion
Iris L.1
10 years agoNew member | Level 1
Can't delete a folder in dropbox
After I delete a folder(not an empty folder). It will appear again after few minutes and all the files in the folder are gone, like an empty folder. No matter how many times I delete it, it will app...
- 9 years ago
If a file or folder returns when you delete it, it's because it was unable to be deleted on one of your connected devices.
You delete a file on computer A. Dropbox is informed that it has been deleted and syncs that change to your account. Dropbox on your other devices is notified that the file has been deleted, so they also remove the file. On computer B, Dropbox is unable to remove that file for whatever reason (permission, locked, read-only, etc.). The result is that the file remains in place. Dropbox sees the file is still there, thinks it's been added and uploads it back to your account. All your other devices are notified of the "new" file and they sync it back down.
So the problem is that the file or folder in question on one of your devices is unable to be deleted. Figure out which (use Previous Versions to see which computer is adding it back) and fix what is holding it there, and you'll be able to delete it.
Eleonore L.
10 years agoNew member | Level 1
hi again,
I found a solution some may be happy to use if experiencing the same trouble (files / folder reappearing after being deleted).
On Dropbox's website, I've activated the display of deleted elements. They now appear in gray among the other files (in black). I've right-clicked on a problematic file I want to delete and selected to delete it. It turns into grey (deleted but visible 'cause I've made visible the deleted items). They quickly I've right-clicked on the file again and selected to delete it for good (I'm using the French version of Dropbox so I don't know the exact word for this in English, should be something like "definitely delete"). Then the file disappears for good, finally.
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