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OGuyDave's avatar
OGuyDave
Explorer | Level 4
6 years ago

Cannot restore deleted files

Mac. I just used markup to modify a file that's on DB, and now I'd like to revert back to before the markup. I've gone to the "Version history" screen, but I can't figure out how to restore the previ...
Desktop
FAQ
Restore
  • Mark's avatar
    Mark
    6 years ago

    Hi OGuyDave and groundhog I can tell you exactly what the issue is here. There is no file to recover it to because the file before your edit is over 120 days ago (assuming you are a paying user).

    You can ONLY recover and restore files that were previously edited to within 30 days for free users, or 120 for paid. So, if that files had been edited on 20th November and previously on 1st November you'd be able to do it. 

Imranaslam55's avatar
Imranaslam55
Explorer | Level 3
6 years ago
Any help ?
  • Daphne's avatar
    Daphne
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago

    Hey there Imranaslam55,

    I'd be more than happy to help with any issues you're having! However, as I'm not sure of your situation I'll need some more info from you such as:

    • Do you need to restore deleted files or a previous version of a file?
    • Are you having trouble with restoring files?
    • Are you receiving any error messages? If so, please send a screenshot of the error and let me know the steps you're taking.

    Any info relevant to your issue will be helpful.

    Let me know - thanks!

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