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Forum Discussion

OGuyDave's avatar
OGuyDave
Explorer | Level 4
6 years ago

Cannot restore deleted files

Mac. I just used markup to modify a file that's on DB, and now I'd like to revert back to before the markup. I've gone to the "Version history" screen, but I can't figure out how to restore the previ...
Desktop
FAQ
Restore
  • Mark's avatar
    Mark
    6 years ago

    Hi OGuyDave and groundhog I can tell you exactly what the issue is here. There is no file to recover it to because the file before your edit is over 120 days ago (assuming you are a paying user).

    You can ONLY recover and restore files that were previously edited to within 30 days for free users, or 120 for paid. So, if that files had been edited on 20th November and previously on 1st November you'd be able to do it. 

Mark's avatar
Mark
Icon for Super User II rankSuper User II
6 years ago

Hi OGuyDave and groundhog I can tell you exactly what the issue is here. There is no file to recover it to because the file before your edit is over 120 days ago (assuming you are a paying user).

You can ONLY recover and restore files that were previously edited to within 30 days for free users, or 120 for paid. So, if that files had been edited on 20th November and previously on 1st November you'd be able to do it. 

  • OGuyDave's avatar
    OGuyDave
    Explorer | Level 4
    6 years ago

    Mark:

    Thanks for the clear explanation. My misconception, maybe shared by many users, was that the current file (before editing) was saved to Dropbox and would be available.

    I see now that Dropbox only saves that current file for 30 (or 120) days, then deletes it, as the file exists on all of the user's devices.

    Armed with this valuable information, I plugged in my TimeMachine backup (Mac), and checked to see if older versions of the file reside there. I was happy to see they were, and I restored the original file from there.

    Thanks again for your response.

    OGuyDave

     

    • techskilljo's avatar
      techskilljo
      New member | Level 2
      6 years ago

      i have my free account and I deleted my files two months ago can I recover it. I can pay if needed or update my account to a distinguished but I want to recover all of them are almost 10 files and do not exceed 600 mb .

       

      thank you.

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