You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

OGuyDave's avatar
OGuyDave
Explorer | Level 4
6 years ago

Cannot restore deleted files

Mac. I just used markup to modify a file that's on DB, and now I'd like to revert back to before the markup. I've gone to the "Version history" screen, but I can't figure out how to restore the previ...
Desktop
FAQ
Restore
  • Mark's avatar
    Mark
    6 years ago

    Hi OGuyDave and groundhog I can tell you exactly what the issue is here. There is no file to recover it to because the file before your edit is over 120 days ago (assuming you are a paying user).

    You can ONLY recover and restore files that were previously edited to within 30 days for free users, or 120 for paid. So, if that files had been edited on 20th November and previously on 1st November you'd be able to do it. 

OGuyDave's avatar
OGuyDave
Explorer | Level 4

Thanks for the quick response.

Re: hovering, I get something different.

(I tried to add a screenshot to this reply, but got "An Unexpected Error has occurred." twice.)

So, what I get when I hover over the first previous version is "Dave Darrah moved the file from /EvergladesTramLeader.jpg to /Photos/EvergladesTramLeader.jpg,"

 

 

groundhog's avatar
groundhog
Icon for Super User alumni rankSuper User alumni
6 years ago

Okay, I tried to get a situation similar to your case. I moved a .jpg image from one folder to another and checked the version history. It did not give me a restore option upon hovering, only the statement that the image was moved by user.

Then I renamed the file. Again, it apperared in the history, but without the option of restoring.

Finally I opened the file with a photo editor, made a minor change to it and saved (same name). This changed apperared in the version history, this time WITH and option to restore previous version available upon hovering.

So it appears that moving and renaming is not viewed as a change, but editing a photo or a document is. Hopefully someone with a better insight into how dropbox actually behaves can give you a better answer.

  • OGuyDave's avatar
    OGuyDave
    Explorer | Level 4
    6 years ago

    I can see that editing a photo is a change. But I should be able to revert to the photo as it was before I made the change -- I just made the change this morning. Surely DropBox knows about the previous version, right?

    Thanks for your contributions, groundhog. Hopefully, someone else can help.

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!