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areegs23's avatar
areegs23
New member | Level 2
31 days ago

Automations stopped working all of a sudden

I have automations built to (1) rename files when they are dropped into a folder and then (2) move them to another folder. At 3pm, I noticed a glitch on the dropbox interface and then all automations stopped working. No renaming, no moving. Automations were all working prior to then. They all say that they are still active.

 

Anyone else experiencing something similar?

automations
Organize
  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    31 days ago

    Thanks for letting us know about this, areegs23. 

     

    Can you clarify what kind of glitch you noticed exactly? Did something else happen or did you receive any errors around 3pm? 

     

    Are you having issues, if you use a different browser/incognito window?

     

    Finally, what happens if you pause and re-enable the automation for one of your folders? 

     

    Let me know what you find and we can check this further.

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