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sigsegv's avatar
sigsegv
Explorer | Level 4
7 years ago

zip file of folder downloaded with "dl=1" is corrupt

I'm having issues when downloading a Dropbox folder as a zip file using wget and "dl=1".   If I use the Dropbox website to download the folder through the web interface, I'm able to download the fo...
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  • Jane's avatar
    Jane
    7 years ago
    Thanks for checking in on the Dropbox Forum on this matter sigsegv & DanWilfer!
     
    - DanWilfer: I ran a search on our system & I was able to locate your open ticket, which has now reached a higher level of support. In order to expedite matters, I’ve also raised your support priority internally, so rest assured that our team specialist will do their best to help you. 
     
    - sigsegv: Have you reached out to us via email by any chance? As I was unable to locate your open ticket on our system, could you please include your ticket# in your next post, so as to look it up internally? Alternatively, I’d also offer to log a ticket with our team on your behalf in case you confirm here. 
     
    If you decide to go per my advice above, you may keep in mind that I’m always here to pursue a resolution, so please let me know how you’d like us to proceed in your next post. 
     
    Thanks again & I'll be awaiting your next message!
DanWilfer's avatar
DanWilfer
Explorer | Level 4
7 years ago

Same issue here!
Can someone from DropBox help us?

  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Thanks for checking in on the Dropbox Forum on this matter sigsegv & DanWilfer!
     
    - DanWilfer: I ran a search on our system & I was able to locate your open ticket, which has now reached a higher level of support. In order to expedite matters, I’ve also raised your support priority internally, so rest assured that our team specialist will do their best to help you. 
     
    - sigsegv: Have you reached out to us via email by any chance? As I was unable to locate your open ticket on our system, could you please include your ticket# in your next post, so as to look it up internally? Alternatively, I’d also offer to log a ticket with our team on your behalf in case you confirm here. 
     
    If you decide to go per my advice above, you may keep in mind that I’m always here to pursue a resolution, so please let me know how you’d like us to proceed in your next post. 
     
    Thanks again & I'll be awaiting your next message!
    • sigsegv's avatar
      sigsegv
      Explorer | Level 4
      7 years ago
      I did not reach out by email, but it seems the problem has been fixed. Maybe it was DanWilfer's ticket that prompted the fix.

      Thank you for your help!
    • DanWilfer's avatar
      DanWilfer
      Explorer | Level 4
      7 years ago

      Thanks !

      Yeah, it seems the problem has been fixed.
      Working well since yesterday.

      Thanks again for all the support.

      • Jane's avatar
        Jane
        Icon for Dropbox Staff rankDropbox Staff
        7 years ago
        Ah, perfect, I’m so glad to hear that this has been fixed for you & thanks a lot for circling back in touch to confirm. 
         
        We’re always just a message away in case you have further questions or feedback in the future, so don't hesitate to reach back out at any time. Happy sharing & I hope you both enjoy the rest of your day! :slight_smile:

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