You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

sporwancher's avatar
sporwancher
Explorer | Level 3
6 years ago

Wrong file version opens

I have an Excel file in my dropbox folder that I reference on a daily basis from my work Windows desktop, my home Mac desktop, and my iPhone.  I have been updating this file daily for the last few ...
Restore
Sync
View
Daphne's avatar
Daphne
Icon for Dropbox Staff rankDropbox Staff

Hey there sporwancher,

From what you mentioned it sounds like you might be updating this file from the Dropbox folder locally on your computer, is that right?

If so, can you let me know the current sync status and version of the desktop app that you have installed? It may be that the desktop app isn't running on your computer or there may be an error in syncing that file.

Let me know what you find - Thanks!

sporwancher's avatar
sporwancher
Explorer | Level 3
6 years ago

Hi, Daphne. Thanks for the reply. Yes, I am updating from the Dropbox folder.

Current Sync Status: Up to Date

Version: 78.4.119 

  • Daphne's avatar
    Daphne
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago

    Thanks for that info sporwancher!

    Can you just clarify for me then where you are opening the file and seeing the outdated version? Is this via the website or another device, and which version do you see when accessing the file in both of these locations?

    Is the most recent version of the file on your desktop saved within your Dropbox folder or was it perhaps saved to a different location when editing it?

    Looking forward to your reply! 

    • sporwancher's avatar
      sporwancher
      Explorer | Level 3
      6 years ago

      I was saving and opening the file into the Dropbox folder on my desktop. This is the way I have been using Dropbox between multiple devices for many years now, on a nearly daily basis. I have never had this happen.

      However, I am just going to stop troubleshooting this. I was able to restore the version prior to the latest version, and I know what changes I made since then. So, I was able to get it back to where I needed it.

      Thank you for your help with this, whatever it was!

      • Daphne's avatar
        Daphne
        Icon for Dropbox Staff rankDropbox Staff
        6 years ago

        Hey sporwancher,

        Thanks for keeping me posted here, I'm glad to hear that you've worked through it on your end!

        If you have any other questions then please feel free to give me a nudge here.

        Have a great day - Thanks!

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!