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MoniqueWill's avatar
MoniqueWill
Explorer | Level 3
6 years ago

Why was my account disabled?

Why was my account disabled? Like seriously? I have valuable things there, I’m an active on Dropbox so please tell me why? My email is [personal information removed for security purposes]
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  • Walter's avatar
    Walter
    6 years ago

    Thank you for that Monique!

    I just reached out via your existing ticket so please take a look at your inbox and we'll take it from there. 

    Talk to you via email soon!

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey there MoniqueWill - sorry to hear about this. 

Could you elaborate on the matter for me though? Have you tried logging into that account and it's not letting you? Do you get an error by any chance?

If you do, could you post a screenshot so that I can have a better understanding? 

If you don't remember your password, or you need to reset it, you can visit our website here: https://www.dropbox.com/forgot

Please enter the email address associated with the Dropbox account you're trying to regain access to. You'll then receive an email from no-reply@dropbox.com with the steps to reset your password.

If you don't receive an email after a reasonable amount of time, please check your spam folder to ensure that no-reply@dropbox.com is not blocked. You can also add no-reply@dropbox.com to your address book and request another password reset email.

I hope this helps to some extent and please keep me posted on your findings Monique.

MoniqueWill's avatar
MoniqueWill
Explorer | Level 3
6 years ago

Hey no I have no idea it’s just saying it’s disabled! I know my email & password for it! The email is : [email address removed for security reasons]
All it says is this account is disabled whenever I try to log in!!!

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago

    Thanks for the quick response Monique - much appreciated.

    I'd really need a screenshot to identify the root cause of the problem here - could you forward me a screengrab of the exact error you get so I can have a better look into this?

    Thanks!

    PS: Note that I removed your personal information for security purposes. If you'd like to reach out to our support team for more account specific assistance you can do so from the following page:  https://www.dropbox.com/support

    • MoniqueWill's avatar
      MoniqueWill
      Explorer | Level 3
      6 years ago
      How can I upload a picture?
      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        6 years ago

        Just use either of the buttons shown in the screenshot below: 

        Thanks in advance Monique!

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