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Forum Discussion
Why are files made available offline on Android sometimes not available?
I use Dropbox to store all my music files(MS word). I use my Windows 10 PC to create all of the files. All of the files upload fine into Dropbox. I make the folder contents available off line on 2 An...
Have you tried these steps to keep the files updated on the mobile app?
Jay
Dropbox Staff
Dropbox StaffHi @Dave81, thanks for bringing this to our attention.
Are the files that you're experiencing this issue with random, or the same files as previous occasions?
Have you tried removing the offline option, and then making them offline again to see if this helps?
This will help me to assist further!
Hi Jay,
No it seems to be random files. I get the feeling that maybe it hasn't sync'd up fully. Before I set of for a gig I connect to wifi , run Dropbox , and leave it for maybe 30 mins. I'm sure that I have all "green" ticks, although I cant check all 700 tracks. I then disconnect wifi. At the venue occasionally an odd track will not load (despite being "green") , its maybe 4 or 5 tracks each time , not the same files, but ones that I have probably edited. Is there something that can tell me if a full sync has been achieved before I disconnect wifi ? In the meantime I will try taking them all off "available off line" then putting them all back. Thanks. Dave
- Hannah
Hey Dave81, I hope you don't mind me jumping in here.
Usually the icon of the white downward-facing arrow in a green circle indicates that a file is available offline.
One thing I'd like to clarify, though, is what you said in your initial message about using Dropbox to store your music files; you also mentioned MS Word.
Can you give us a bit more info on what you meant about MS Word?
Hi Hannah, Yes the green tick(or arrow) says that the file is available off line. BUT ,and I must say on rare occasions, the odd file will fail to download with an error (I must remember to make a note of that). I always take 2 Android tablets and it is usually OK on the other one, there is no pattern to which one I get the problem with. A simple indication would be great once syncing is finished , maybe a big green tick somewhere. Files are standard Microsoft Word , just standard docx format. Thanks. Dave
- Megan
Hey Dave!
Usually when you add files in your account using our desktop app, the next step would be for the app to sync these additions to your account online.
Next step is for these changes to sync to your mobile app, but that usually won't take as long -depending on the size & the volume of course- and it might also happen in the background.
Would you mind clarifying your device's OS, and the Dropbox version you use there? Also, do you use these steps to make your content available offline.
