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peterv43's avatar
peterv43
Helpful | Level 6
2 years ago

videos won't play

Recently uploaded two MP4 videos in dropbox. When I click on them they start to play for about a 10th of a second and then quit and go back to list of videos.I have no idea why won't play. I don't ha...
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  • peterv43's avatar
    peterv43
    2 years ago

    Wednesday, 2/25.....my videos play perfectly  now. Fingers crossed. 

trinatoday's avatar
trinatoday
New member | Level 2
2 years ago

Hi Everyone - hope you can help! 

Today, I'm having a hard time accessing all of my large video files (anything over 1GB). I can view the files in the folder, but when I open them, they'll display for 1-ish seconds and then close immediately. I can't play any of the large video files.

Does anyone have any advice? Smaller files are opening just fine, even smaller video files. But larger ones aren't viewable at all today. I'm working from the web version (not the app).

Appreciate your help! 

  • trinatoday's avatar
    trinatoday
    New member | Level 2
    2 years ago

    Was able to find a fix from another thread if anyone is encountering the same error today. 
    + Check that it worked in another browser (it did)
    + Clear cookies from dropbox.com

    Video is playing correctly now. 

    Hope that helps!

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