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Forum Discussion
videos won't play
Recently uploaded two MP4 videos in dropbox. When I click on them they start to play for about a 10th of a second and then quit and go back to list of videos.I have no idea why won't play. I don't ha...
Wednesday, 2/25.....my videos play perfectly now. Fingers crossed.
Jay
Dropbox Staff
Dropbox StaffHi peterv43, thanks for bringing this to our attention.
Are you trying to preview this on the Dropbox mobile app, or the Dropbox site itself?
This will help me to assist further!
on the site itself...the videos are well under the alloted size and are MP4. there are two and neither will play outrigt or preview.
on is called retirement and other "misery"
- Jay
Could you try switching browsers to see if this helps?
Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.
I run a very "clean" computer. I'm **bleep** about that:-)
I have no probems reviewing these videos elsewhere, YouTube, etc. also, BTW, when I first posted these videos they DID play. It wasn't until after dropbox went down a few days ago, something wrong with the site, that they started not to play.
I prefer not to change anything on my end as I have no other problems viewing the videos elsewhere, and they DID play initially on dropbox.
I prefer, unfortunately, to find another online site, e.g., Google to load and store them. I'm very leery about tinkering on my end to resolve the problem that in my opinion, uneducated, is not a problem on my end.
So the fact that they DID play originally on dropbox, before the site went down a few days ago and another one of my videos still DOES play, without any issue, tells me it's probably not an issue on my end.
I appreciate your efforts in trying to resolve this issuebut, as I said, I sincerely believe it's not an issue on my end.
Thank you for trying
.
Peter Vajda
Is this the end of our conversation after my reply yesterday, 2/9/23? Nothing to do/explore/try on your end?
peter vajda
- Jay
As the videos don't preview normally on the site, then it could be a codec issue preventing them from loading normally in a browser.
Do the files preview normally when you download them?
