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Yazan2's avatar
Yazan2
Explorer | Level 3
2 years ago

Video playing is laggy on the mobile app

So I have the dropbox app on my iphone (IOS 16) and been trying to watch an uploaded video to my account but its almost like it skipping 1 frame and the sound is laggy when I played the video on the website still the same issue persist. Only when I changed to my laptop the issue stopped

Mobile
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  • Jay's avatar
    Jay
    2 years ago

    Thanks for the info, I'd recommend contacting the support team for them to look into this in more detail on their end.

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi Yazan2, thanks for bringing this to our attention.

     

    Does the video meet the requirements to play normally on the site or mobile app according this page?

     

    This will help me to assist further!

    • Yazan2's avatar
      Yazan2
      Explorer | Level 3
      2 years ago
      Hello Jay,
      Thanks for your reply.

      Yes the video(s) are .mp4 files and their size vary from 5MB-3.23GB but still the issue seems to continue no matter the size of the video is

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

         

        Could you try switching browsers to see if this helps? On the mobile app, could you try marking files as available offline to see if they play better?

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