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alecot18's avatar
alecot18
Helpful | Level 5
2 years ago

Very slow opening files and folder

Hi everyone, I'm using Dropbox (firmware n. 166.3.2831) on my gaming laptop running Windows 11. Everything run smoothly until some days ago, when Dropbox suddenly became very slow when clicking to op...
Beta build
Desktop
Dropbox Basic
Windows
  • alecot18's avatar
    alecot18
    2 years ago
     if you have iCloud for Windows installed, try unistalling and re-installing it. In my case, the problem is solved.
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey alecot18, thanks for flagging this with us.

 

Out of curiosity, can you see if this also happens when using our latest, stable version of the app from this page?

 

Keep us posted!

  • drprc's avatar
    drprc
    Explorer | Level 4
    2 years ago

    I just tried this suggestion and installed the stable build.  I wasn't sure whether to install the standard installer or the offline installer (doesn't appear to be a 64 bit), so I tried both of them.  No difference.  It takes forever to open a small file; no difference as to what type of file they are all opening too slow to be acceptable. 

    • alecot18's avatar
      alecot18
      Helpful | Level 5
      2 years ago
       if you have iCloud for Windows installed, try unistalling and re-installing it. In my case, the problem is solved.
      • henrikv's avatar
        henrikv
        Helpful | Level 5
        2 years ago

        Icloud uninstall solved it for me. Thank you!

  • G Pal's avatar
    G Pal
    New member | Level 2
    2 years ago

    Scrolling and search is very slow using keyboard Windows 10

     

    An issue I have been experiencing while using Dropbox on my desktop computer running Windows 10.

    The problem I've encountered involves a significant delay when using keyboard arrow keys for scrolling within the Dropbox folder. Additionally, the search function within Dropbox is also affected by this sluggish behaviour.

    This issue has persisted for the past month and has started to impact my productivity. I would greatly appreciate your assistance in resolving this matter.

    Could you please provide guidance or a solution to address this performance concern with Dropbox on Windows 10?

     

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey G Pal, thanks for bringing this to our attention. 

       

      Can you please let us know your device's exact OS version and the version and status of the Dropbox desktop app installed there as shown in your system tray?

       

      Does the issue go away if you quit the desktop app by the way? Do you have any 3rd party apps that could also be monitoring your files as well? 

      • ray5640's avatar
        ray5640
        Explorer | Level 4
        10 months ago
        Hi I am experiencing the exactly same issue.

        I do not have iCloud.

        But it happens to me as well.

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