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Forum Discussion
Unsupported file type
Have been using Dropbox on Windows PC and Android cell phone for many years for the same files. Recently attempted to access two Word documents from Dropbox on cell phone, which I have been accessing...
First of all, the Android app version is 306.2.2 which only updated on my phone the 15th of this month.
Secondly, if I access one of the password protected docx files at www.dropbox.com I am at least asked to provide a password. Unfortunately when I enter the password, it then says it is incorrect (please see attached screenshot at the bottom). I have tried this more than once and am sure the password is correct.
In fact, if I download the same docx file from www.dropbox.com to my PC I am able to open in Word okay using the same password. Furthermore, if I download the same docx file on my phone I can subsequently open okay using the Word app and the same password.
Finally, if I try to open any password protected docx file from within my sync'd Dropbox folders on the PC I am able to open in Word by providing the appropriate password, as usual.
- Hi, I have just encountered exactly the same issue. I have been able to access password protected Word documents with no issue untill today. It was probably only a few days since I successfully accessed a protected document. Dropbox has always said it could not preview the doc but I could download and open it in word with no problems. Something has obviously changed with Dropbox. Please fix this.
- Thanks @Walter... that works for me. Any likelihood it'll be patched in the next release?
