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MDS21's avatar
MDS21
Explorer | Level 3
2 years ago

Unable to view folders on iPhone, app freezes.

Hello,   I have not been able to use the Dropbox app on my iPhone 14 pro for about a week now.  I have contacted customer support daily and haven't received any help at all so I am now attempting...
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zacw's avatar
zacw
Icon for Dropbox Engineer rankDropbox Engineer

Can you explain what you mean by "freezes"?

MDS21's avatar
MDS21
Explorer | Level 3
2 years ago

I mean that is says loading for about 15 minutes and then it says unable to load

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey MDS21 - sorry to jump in here and thanks for clarifying that for us.

     

    Since you've already contacted our support team, could you share your ticket ID with us so that we can look it up in our system?

     

    Also, could you clarify your device's exact OS version and the version of the Dropbox mobile app installed there as well? 

     

    • MDS21's avatar
      MDS21
      Explorer | Level 3
      2 years ago

      Dropbox App Version 354.4.2

       

      OS version is iOS 16.7.2

      Ticket #22862821

       

       

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Thanks for the ticket ID MDS21 

         

        I was able to locate it in our system and passed your comments on to the experts who are looking into your case.

         

        They'll be getting back to you soon with updates, but please let us know if you have anything else to add or ask. 

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