We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

MDS21's avatar
MDS21
Explorer | Level 3
2 years ago

Unable to view folders on iPhone, app freezes.

Hello,   I have not been able to use the Dropbox app on my iPhone 14 pro for about a week now.  I have contacted customer support daily and haven't received any help at all so I am now attempting...
Dropbox Pro
Mobile
Preview
View
zacw's avatar
zacw
Icon for Dropbox Engineer rankDropbox Engineer
2 years ago

Can you explain what you mean by "freezes"?

  • MDS21's avatar
    MDS21
    Explorer | Level 3
    2 years ago

    I mean that is says loading for about 15 minutes and then it says unable to load

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey MDS21 - sorry to jump in here and thanks for clarifying that for us.

       

      Since you've already contacted our support team, could you share your ticket ID with us so that we can look it up in our system?

       

      Also, could you clarify your device's exact OS version and the version of the Dropbox mobile app installed there as well? 

       

      • MDS21's avatar
        MDS21
        Explorer | Level 3
        2 years ago

        Dropbox App Version 354.4.2

         

        OS version is iOS 16.7.2

        Ticket #22862821

         

         

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!