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emiliec's avatar
emiliec
Explorer | Level 4
11 months ago

Unable to Save mp4 Files to iPhone

I am trying to download an mp4 file to my iPhone and get the error "Couldn't Save, Sorry, this type of video cannot be saved to this device."  I have removed the Dropbox app, restarted my phone and r...
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iOS
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zacw's avatar
zacw
Icon for Dropbox Engineer rankDropbox Engineer
11 months ago

When the app tries to save an mp4 to the device's Photos library, Dropbox is told whether the video format is successful or not. This means that the mp4 that you're trying to save contains a video or audio stream that is not compatible with the Photos app, according to the system. If you want to share a link to the file in question, I can take a look at it to see what might be the reason for it, but beyond "yes or no" the app is not given much information about whether it works.

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