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Forum Discussion
Unable to Save mp4 Files to iPhone
I am trying to download an mp4 file to my iPhone and get the error "Couldn't Save, Sorry, this type of video cannot be saved to this device." I have removed the Dropbox app, restarted my phone and r...
Is this something new from Apple? We have been sending videos for years through Dropbox to people with Apple devices and this is the first time we have had this issue. Is it just with the MP4 format or with all video formats?
All video formats. That was my first thought - change the video format to .mov. I am really annoyed because Dropbox was the suggested delivery method through a videographer (I purchased their services for an event a few weekends ago). They have yet to get back to me on this. It's 2023 (almost 2024!) - you absolutely should have an iPhone friendly delivery method! Particularly for these types of short video clips that we post to social media, send to friends, etc. My husband found a work around, but when I tell you it took 3 hours, that is no exaggeration 🙂
- What was the work around???
