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Forum Discussion
touchepas
7 years agoHelpful | Level 5
Time machine forces smart sync to download files locally!
There is a huge problem when using smart sync as a Mac user who has time machine setup to automatically back up the entire hard drive (including the dropbox folder). If this is the case the time mach...
- 7 years agoThe files aren't on the computer so your backup software can't back them up. If it tries to access the files, Dropbox is likely bringing them local just like it's supposed to do (no different from when you access a file that's Online Only; it's downloaded). Dropbox likely can't differentiate between you accessing a file or another application accessing the file.
Your best bet would be to add an exclusion to your backup set so that it doesn't attempt to backup any files that are marked as Online Only. - 7 years agoHey touchepas, let me follow-up on your last reply more closely (& thanks for taking the time to post your feedback here)!You may keep in mind that it isn’t currently possible to avoid this behavior:
However, I wonder whether there is a way to prevent dropbox from doing so if it is a 'read trigger' by time machine?
On the other hand though, I understand that this functionality is important to you & for that reason I’ve made sure to pass your comments & overall feedback on to our team for future consideration.Please don’t hesitate to post here again at any time in case you need further assistance & we’ll do our best to check back with you. Happy Friday!
touchepas
Helpful | Level 5
Hi guys, thanks for taking the time to reply to this. I completely get as to why this is how dropbox behaves at present, i.e. that the time machine request triggers the download of the file. However, I wonder whether there is a way to prevent dropbox from doing so if it is a 'read trigger' by time machine?
What I really would like to continue doing is to be able to backup my dropbox folder to my time machine automatically as this gave me extra peace of mind that I physically have a copy of my important files. It was good enough for me to have this physical copy only of the files that are physically on my hard disk, i.e. I used selective sync.
Having smart sync is however a great new feature for me as I have a ton of files on my dropbox that I do not need regularly but which I really love being able to find via spotlight etc.
So it looks like I'm between a rock and a hard place and for now need to exclude my dropbox folder from time machine and run a scripted backup from time to time from the command line to an extrenal drive using rclone. Given I'm using a laptop this is far less comfortable than using time machine over Wifi and I might of course forget to do the manual backup quite frequently.
Jane
7 years agoDropbox Staff
Hey touchepas, let me follow-up on your last reply more closely (& thanks for taking the time to post your feedback here)!
You may keep in mind that it isn’t currently possible to avoid this behavior:
However, I wonder whether there is a way to prevent dropbox from doing so if it is a 'read trigger' by time machine?
On the other hand though, I understand that this functionality is important to you & for that reason I’ve made sure to pass your comments & overall feedback on to our team for future consideration.
Please don’t hesitate to post here again at any time in case you need further assistance & we’ll do our best to check back with you. Happy Friday!
- touchepas7 years agoHelpful | Level 5
Thanks very much Jane, it would be fantastic if there was a solution for this at some point!
- Jane7 years agoDropbox StaffSure touchepas, I’ve already made sure to pass your interest on to a higher level of support, though you may also keep in mind that these suggestions are actively monitored through various channels by our team specialists.That said, you can rest assured that your voice is heard via the Community, as transparency is key to us frequenting the Forum. Cheers! :slight_smile:
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