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Forum Discussion

rickw55's avatar
rickw55
Explorer | Level 4
11 months ago

Thumbnails not loading in Dropbox folder in Explorer

There apparently was a thread on this but it has been archived.

 

Photo thumbnails in Dropbox folder in Windows 11 Explorer do not load. What can I do to correct this?

Preview
Windows
  • Jay's avatar
    Jay
    11 months ago

    Hi rickw55, thanks for bringing this to our attention.

     

    Are your files marked as available offline, or are they online-only?

     

    This will help me to assist further!

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    11 months ago

    Hi rickw55, thanks for bringing this to our attention.

     

    Are your files marked as available offline, or are they online-only?

     

    This will help me to assist further!

    • rickw55's avatar
      rickw55
      Explorer | Level 4
      11 months ago

      Sorry for the false alarm. This is a new computer, and I'd forgotten that the Dropbox default is online only. I have corrected it, and the thumbnails show.

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