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Forum Discussion
"This file can't be previewed" Error Message
This morning I started receiving the error message "This file can't be previewed" when I try to view pictures saved in my dropbox account. These are all uploaded by me and span a couple years worth o...
This article - https://help.dropbox.com/files-folders/file-types-that-preview- solved my "the file can't be previewed" problem.
Specifically, this:
To preview files on Dropbox using Chrome, make sure that Chrome is not set to Block third-party cookies and site data. You can adjust this setting on Chrome's Content settings page under Cookies.
No problem now viewing on Chrome or Firefox via PC or Mac.
Phew.
- Megan
Dropbox Staff
Hey Hussainpstu , I hope you're doing well!
I've merged your post under this thread, since others have also pointed out this similar issue.
Do you mind taking a look at all the previewing troubleshooting steps, and letting me know how it goes?
Also, what's the size of the file you're trying to open?
Thanks!
